Terms & Conditions
Important information about our policies, procedures and terms of service at Little Sunshines Daycare & Pre-School.
Important Notice
The information below provides a summary of our key terms and conditions in parent-friendly language. For the full legal terms, policies and procedures, please download our complete policy pack or request a printed copy from our office. By registering your child with Little Sunshines, you agree to abide by these terms and conditions.
Admissions & Registration
We welcome children aged 0–5 years at Little Sunshines. Places are allocated on a first-come, first-served basis, subject to availability. To secure a place, parents must complete our registration form and provide all required documentation, including proof of address, birth certificate, and immunisation records. A non-refundable registration fee may apply.
Fees & Payments
Fees are charged monthly in advance and are payable by bank transfer or childcare vouchers. Late payment may result in additional charges. We accept government funding for eligible children (2, 3 and 4-year-olds). Fees remain payable during your child's absence due to illness or family holidays. One month's written notice is required to terminate your child's place or amend sessions.
Sessions & Opening Times
Little Sunshines is open Monday to Friday, 07:30 am – 6:00 pm, excluding bank holidays and a short closure period over Christmas and New Year. Parents must collect their child by 6:00 pm; late collection charges apply after this time. If your child will be absent, please notify us as soon as possible.
Illness & Medication
Children who are unwell must not attend nursery to prevent the spread of infection. We follow Public Health England guidelines on exclusion periods for common childhood illnesses. Staff can administer prescribed medication with written parental consent. All medication must be clearly labelled and handed directly to a staff member.
Safeguarding & Child Protection
The welfare and safety of every child is our top priority. All staff are DBS checked and trained in safeguarding procedures. We follow the Bromley Safeguarding Children Partnership guidelines. If we have concerns about a child's welfare, we have a duty to report them to the appropriate authorities. Parents will be informed unless doing so would place the child at greater risk.
Behaviour & Anti-Bullying
We promote positive behaviour through praise, encouragement and clear boundaries. All children are treated with respect and dignity. We do not tolerate bullying or aggressive behaviour. Our behaviour management policy is based on understanding children's developmental stages and helping them learn appropriate ways to express feelings and resolve conflicts.
Special Educational Needs & Disabilities (SEND)
We are committed to providing inclusive care and education for all children. If your child has additional needs, we will work closely with you and relevant professionals to ensure appropriate support is in place. Our SENCO (Special Educational Needs Coordinator) will develop an Individual Support Plan tailored to your child's needs.
Notice & Termination
Parents must provide one calendar month's written notice to terminate their child's place or reduce sessions. Failure to provide sufficient notice will result in fees being charged in lieu of notice. We reserve the right to terminate a child's place with immediate effect in cases of non-payment, breach of terms, or if we believe we can no longer meet the child's needs.
Additional Policies
Privacy & Data Protection
We take your privacy seriously and comply with GDPR and UK data protection laws. Personal information is stored securely and only shared with relevant professionals when necessary for your child's care and education.
Read Full Privacy Policy →Health & Safety
We maintain high standards of health and safety. All staff are paediatric first aid trained. Regular risk assessments are conducted and our premises are inspected annually.
View Health & Safety Policy →Equal Opportunities
We are committed to providing equal opportunities for all children and families, regardless of race, religion, gender, disability or background. We celebrate diversity and promote inclusion.
Read Our Equality Policy →Complaints Procedure
We aim to resolve any concerns quickly and fairly. If you have a complaint, please speak to the manager first. We have a formal complaints procedure if issues cannot be resolved informally.
View Complaints Procedure →Download Complete Policy Pack
Access our full terms and conditions, policies and procedures in PDF format. This comprehensive document includes all the detail you need.
